Introduction
SyncBase "the App” provides synchronization functionality to Shopify, "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.
Personal Information the App Collects
When you install the App, we are automatically able to access certain types of information from your Shopify account:
- View Shopify account data: SyncBase will be able to access data such as the URL of your store, the number of products you get on your listing or your Shopify plan and information about you and others who may access the App on behalf of your store, such as your name, address, email address, phone number, and billing information.
- Manage your store data: products and variants, orders, collections, customers, custom data (metafields, meta-objects...) and all data we can access through the Shopify API.
How Do We Use Your Personal Information?
We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services.
Sharing Your Personal Information
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Changes
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at theau@syncbase.app
Cancellation & Refund Policy
Annual subscriptions
SyncBase annual subscriptions are paid in advance for a full year. To avoid being charged for another year, uninstall SyncBase before your next renewal date.
How to cancel your renewal
To cancel your renewal, simply uninstall the SyncBase app from your Shopify admin under Settings > Apps. You do not need to contact our team to cancel.
Uninstalling SyncBase stops future recurring charges and ends access to the app immediately, even if time remains in your paid annual period. It does not automatically refund an annual payment already made.
Refunds for unused subscription time
Annual subscription payments are non-refundable solely because you cancel, uninstall the app, or stop using the service before the paid year ends. We do not automatically provide full or prorated refunds or credits for unused months.
Refund requests and billing issues
If you believe you were charged incorrectly or would like us to consider a goodwill refund, contact theau@syncbase.app with your Shopify store URL, the charge amount and date, and the reason for your request. We review requests individually and may offer a full or partial refund at our discretion. A cancellation request does not itself approve a refund.
Refund decisions for SyncBase are handled by our team. Approved refunds for charges paid through Shopify are processed through Shopify's billing system.
Your rights
This policy does not limit any refund rights you have under applicable law or any refund commitments we have already agreed with you.
